Privacy Policy
Your privacy matters to us. Here's how we handle your information.
Last updated: December 3, 2025
Overview
Mitoo Car Rental Aruba ("Mitoo," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our car rental services or visit our website.
We operate in Aruba and serve customers from around the world. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you make a reservation or rent a vehicle, we collect:
- •Contact details: Full name, email address, phone number
- •Identification: Driver's license number and issuing country/state
- •Travel information: Flight details, pickup/return locations and times
- •Additional driver info: Names and license details of any additional drivers
- •Payment information: Credit card details (processed securely by our payment provider)
Automatically Collected Information
When you visit our website, we may automatically collect:
- •Browser type and version
- •Device information and operating system
- •Pages visited and time spent on our website
- •Referring website addresses
How We Use Your Information
We use the information we collect to:
Service Delivery
- • Process and confirm your reservations
- • Prepare rental agreements and contracts
- • Coordinate vehicle pickup and return
- • Provide customer support
- • Send booking confirmations and updates
Business Operations
- • Process payments and issue invoices
- • Comply with legal requirements
- • Handle insurance claims if needed
- • Improve our services and website
- • Prevent fraud and ensure security
Marketing Communications: We may send you occasional promotional offers about our services. You can opt out at any time by contacting us or clicking the unsubscribe link in our emails.
Data Security
We take the security of your personal information seriously and implement appropriate measures to protect it:
- Encryption: All data transmitted through our website is encrypted using SSL/TLS technology
- Secure Storage: Personal data is stored on secure servers with restricted access
- Payment Security: Credit card information is processed through secure, PCI-compliant payment processors
- Employee Training: Our staff is trained on data protection best practices
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your data.
Information Sharing
We do not sell your personal information. We may share your data only in these circumstances:
- 1.Service Providers: With trusted third parties who assist us in operating our business (payment processors, email service providers) under strict confidentiality agreements.
- 2.Insurance Companies: In case of an accident or insurance claim, we may share relevant rental and incident information with insurance providers.
- 3.Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, or safety.
- 4.Traffic Violations: If a traffic violation occurs during your rental period, we may provide your information to relevant authorities as required by law.
Data Retention & Your Rights
How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for 7 years after your last rental to comply with legal and accounting requirements, or longer if required by law.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Delete your data (subject to legal retention requirements)
- Opt out of marketing communications
Questions About Your Privacy?
If you have any questions about this Privacy Policy or want to exercise your data rights, please contact us:
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
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